Returns Policy

We accept returns up to 14 days after day of purchase providing your item is unused and in the same condition that you received it, including in the original packaging.

Due to hygiene reasons, eyelashes can not be returned when they have been taken out of their storage containers.

Please note that you are responsible for the postage costs of returning items to us.  We suggest you post using a trackable method or keep your postage receipt incase your package gets lost by Royal Mail or your shipping carrier.

Return Address:

DBL
16 Akbar House
Cahir Street
Canary Wharf
London
E14 3RB
United Kingdom

REFUNDS 

Refunds will be processed and credited back to your original method of payment, within 2-5 days of receiving the item back.

EXCHANGES (if applicable)

Due to hygiene reasons, we can only exchange items that are unused and in their original packaging (unless defective).

All Returns Should be Sent With a Note Including Your Full Name and Order ID to Prevent any Delay With The Refund/Exchange Process.

Any queries, please email us at: info@dollbabylondon.uk