Postage & Returns Policy

SHIPPING

All orders are dispatched within one working day by Royal Mail via the service that you select at checkout.  UK orders should arrive within 2-5 days or the next day for Special Delivery providing order is completed before 3pm.

International orders are always sent via Royal Mail International Tracked and Signed For.  Please allow 5-10 days for your order to arrive depending on your location.

RETURNS

We accept returns up to 14 days after day of purchase providing your item is unused and in the same condition that you received it, including in the original packaging.

Due to hygiene reasons, eyelashes can not be returned when they have been taken out of their storage containers.

Please note that you are responsible for the postage costs of returning items to us.  We suggest you post using a trackable method or keep your postage receipt incase your package gets lost by Royal Mail or your shipping carrier.

REFUNDS 

Refunds will be processed and credited back to your original method of payment, within 2-5 days of receiving the item back.

EXCHANGES (if applicable)

Due to hygiene reasons, we can only exchange items that are unused and in their original packaging (unless defective).

All Returns Should be Sent With a Note Including Your Full Name and Order ID to Prevent any Delay With The Refund/Exchange Process.

Return Address:

DBL
16 Akbar House
Cahir Street
London
E14 3RB
United Kingdom

Any queries, please email us at: dollbabylondon@gmail.com